Shipping policy

Thank you for shopping at Chapter28.co! We strive to provide you with the best lingerie products and ensure a delightful shopping experience. This Shipping Policy outlines important details regarding the shipping and delivery of your orders. Please read the following information carefully.

We utilize multiple shipping carriers to deliver packages within the U.S. Once your payment is verified and processed it can take 2-5 business days for your order to ship excluding weekends and holidays. Once your order has shipped you will receive an email notification with the shipping carrier and tracking number. Due to COVID-19 we may experience some shipping delays. Please be patient with us! Again thank you again for your business. Your now apart of the baddie gang 😘

Processing Time:

  • Upon placing your order, our team will process it within 2-5 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding and patience.

Shipping Methods:

  • We offer standard shipping for all orders within the specified regions.
  • The available shipping methods and carriers may vary depending on your location.

Shipping Destinations:

  • We currently offer shipping to customers residing in the United States and select international countries. Please refer to our website for the list of countries eligible for international shipping.

Shipping Rates:

  • The shipping rates for your order will be calculated based on the total weight, dimensions, and destination of the package.
  • You can view the shipping charges at the checkout page before completing your purchase.

Estimated Delivery Time:

  • The estimated delivery time will depend on the shipping method chosen and your location.
  • Standard shipping within the United States usually takes 3-7 business days.
  • International shipping may take longer, typically ranging from 7-21 business days, depending on the destination and any customs clearance processes.

Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package.
  • Please note that tracking information may take up to 48 hours to become available after the package has been shipped.

Delivery Delays:

  • While we make every effort to ensure prompt delivery, please understand that unforeseen circumstances such as extreme weather conditions, customs delays, or logistical issues may cause delays beyond our control.
  • If you experience a significant delay in receiving your order, please contact our customer support team, and we will do our best to assist you.

Shipping Address:

  • It is the responsibility of the customer to provide an accurate and complete shipping address.
  • We recommend double-checking your shipping details before finalizing your order.
  • In case of an incorrect address or an incomplete address provided by the customer, Chapter28.co will not be held responsible for any undelivered or misdirected packages.

Customs and Duties:

  • For international orders, please note that customs fees, taxes, and duties may be applicable according to your country's regulations.
  • Any additional charges related to customs clearance are the responsibility of the customer.
  • We recommend contacting your local customs office for further information on any potential charges.

Shipping Restrictions:

  • We comply with all applicable laws and regulations regarding shipping restrictions.
  • Certain products may be subject to specific shipping restrictions based on their nature or destination.
  • If we are unable to ship a particular item to your location due to legal or logistical restrictions, we will notify you promptly.

If you have any further questions or concerns regarding our Shipping Policy, please contact our customer support,  We are here to assist you and provide any necessary information to ensure a smooth shipping experience.

Note: This policy is subject to change without prior notice. Please refer to the latest version of our Shipping Policy available on our website for the most up-to-date information.